If for any reason you are not happy with your Mutts & Hounds purchase, simply return the goods to us in the original condition, including a copy of the original dispatch note and a note stating you wish to make the return for a refund.
In the case of an exchange of item (ie. for a change of size), include the returned item, a copy of the original dispatch note and a note stating which item you wish to exchange for. Please note, if you need to size up, an additional payment will need to be made. We will contact you if this is the case.
All goods must be returned to us within 28 days of delivery, to receive an exchange or refund (less any postage and packaging - please note that any carriage will not be refunded)
Mutts & Hounds made to measure items are non refundable unless faulty on our part, and we must be notified within 28 days of you receiving your bespoke item.
For ALL returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.
Please note that any carriage will not be refunded.
Any goods returned incomplete i.e, parts missing etc. will not be replaced or refunded.
Please note that refunds will be made using the same method as the original payment.
Mutts and Hounds
Our Christmas Returns Policy
Our Christmas returns policy is valid from 15th November 2021 until 31st December 2021. Any purchases made online between these dates can be returned up until 31st January 2022.
For purchases made from 1st January 2022, our normal refund policy applies.
Please make sure you visit our Product Care Guide to see the best way to care for your Mutts & Hounds products. If goods are found to be faulty after 28 days but within 6 months from the date of receipt of goods, Mutts & Hounds will exchange or repair the product subject to the fault occuring from general wear and tear. In cases of product misuse or products not cared for in line with Mutts & Hounds care instructions, Mutts & Hounds will not be liable.
If you have a faulty product within 6 months from the date of your order, please email firstname.lastname@example.org (along with an image of the issue and order number and we will try our best to find a solution for you) or call 01752 756720 and we will get back to you with further instructions.
How do I return or exchange an item purchased with Clearpay?
Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from Mutts & Hounds to Clearpay. We cannot provide an exchange or cash refund. When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the Mutts & Hounds has confirmed receipt of any return goods, you will be liable to continue to make your payments to Clearpay. You can view the details by logging in to your Clearpay account.