Delivery Information

UK Shipping

FREE UK Shipping
Spend £150.00 in one transaction and receive free delivery
(This service will be Royal Mail 1st Class or DPD depending on the weight of your item)
1-3 working days
Orders received after 12pm will be dispatched the following working day.

Royal Mail 1st Class
From £3.99 (Depending on total order weight)
1-3 working days
Orders received after 12pm will be dispatched the following working day.

Royal Mail Special Delivery
From £15 (Depending on total order weight)
Next Day
Orders received after 12pm will be dispatched the following working day.

DPD Courier
Orders up to 10kg
£10.00 
Orders placed after 12pm are dispatched the following working day, DPD deliver Monday - Friday.

Orders over 10kg
£19.10
Orders received after 12pm will be dispatched the following working day.

Please note: If you select DPD Courier this does not include Saturday deliveries. Please select RM Special Delivery if you are ordering on a Friday before 12pm and you would like your order delivered on a Saturday.

Delivery Information (UK)

All orders will be dispatched via Royal Mail First Class or DPD courier service (for larger orders including dog pillow beds and large, XL donut beds).

In the case of personalised items, please allow up to 5 days for delivery. If a personalised item is ordered with other products, all items will be delivered together in one order.

Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday.

If any items are not in stock, we will email you with an estimated delivery date when you place the order.

Please note all delivery timescales are a guide and not a guarantee.

Some parcels will require a signature on arrival, therefore when ordering you must provide a delivery address at which someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

 

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International Shipping

 

We offer Royal Mail Untracked, Tracked and Courier delivery services to most International countries. Once you've entered your delivery address, you'll be able to see the delivery services available. Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

If you order products for delivery to one of the International Delivery Destinations (including Europe), your order may potentially be subject to import duties and taxes which are applied when the delivery reaches that destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount.

Please note, we are unable to offer shipping to Russia, Belarus and Ukraine at this time.

 

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For any queries regarding the delivery of your order please contact us:
0345 646 1221
mail@muttsandhounds.co.uk