Delivery Information

COVID-19 Update

If purchased individually, the following products are ready for immediate dispatch:
Face Coverings, Dog Collars, Dog Leads, Dog Tags, Plush & Rope Toys, Ceramics, Scarves, Dog Carriers, Donut Beds & Boxy Beds.

Please note, the following items are handmade in our Wiltshire studio, so may take up to 2 weeks before dispatch:
Dog Harnesses, Dog Coats, Pillow Beds, Neckerchiefs, Bow Ties, Squeaky Bone Toys, Personalised Items, Homeware Items.

Example: If you order a Boxy Bed & Dog Harness, both items will be dispatched together once all products have been made.
If you place an order for a product that requires being made in our studio and pay for 1st class delivery, it may take up to 2 weeks to be dispatched, but will then be sent on the 1st class service.

If you have any questions about lead times or how we are operating during COVID-19, then please do get in touch via email or telephone.

 

 

Postage & Packaging Charges (UK)

All orders placed before 12pm will be processed that day, and dispatched or put into production where needed. Orders placed after 12pm will be processed the following day.

FREE UK Delivery
Spend £100.00 in one transaction and receive free delivery!
3-5 working days

Standard Delivery
£3.49
3-5 working days

First Class Delivery
£5.00
1-2 working days

Next Day Delivery (Currently paused during COVID-19) 
If you are ordering an item that does not require being made, then please email or call us as we may be able to prioritise this order for you on a next day service).
£8.00 
Orders must be received by 12pm Monday – Thursday in order to be delivered the following day.

Saturday Delivery (Currently paused during COVID-19)
£12

Orders must be received by 12pm Friday in order to be delivered the following day.

Delivery Information (UK)

All orders will be dispatched using Royal Mail Second Class, First Class or Mutts & Hounds chosen courier service for larger orders including dog pillow beds and large, XL donut beds, usually within 1-2 working days. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. Please allow 3-5 working days for free delivery.

If any items are not in stock, we will email you with an estimated delivery date when you place the order.

Some parcels will require a signature on arrival, therefore when ordering you must provide a delivery address at which someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.
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European Shipping

Standard economy service for small parcels: £10

Larger tracked parcels:
This varies on where you are in Europe. Please proceed to checkout to see various postal services and rates.

International Shipping

Standard International Delivery
Small Parcel £20.00

Please allow up to 2 weeks for delivery.

For large parcels (Beds, Cushions, Carriers, Blankets) These prices vary. Please proceed to checkout to see final price of delivery.

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For any queries regarding the delivery of your order please contact us:
01249 782281 
orders@muttsandhounds.co.uk