Delivery Information

Christmas 2019 Delivery Information:

Please note that Mutts & Hounds will be closed for Christmas between 25th December 2019 to the 29th December and then closed again between the 31st December and reopens again on the 2nd January 2020. Any orders placed or enquiries made between these dates will be processed when we reopen.

*Christmas Postage Dates 2019*

Please place your order before the following dates to ensure your order arrives before Christmas:

Middle East - Order by 1st December
Australia & New Zealand - Order by 7th December
Europe - Order by 16th December
USA/Canada - Order by 9th December
UK Standard Postage - Order by 17th December
UK 1st Class Delivery Postage - Order by 19th December
UK Next Day Postage - Order by 12 noon 23rd December

Postage & Packaging Charges (UK)

All orders placed before 12pm will be processed that day, and dispatched or put into production where needed. Orders placed after 12pm will be processed the following day.

FREE UK Delivery
Spend £100.00 in one transaction and receive free delivery!
3-5 working days

Standard Delivery
3-5 working days

First Class Delivery
1-2 working days

Next Day Delivery 
Orders must be received by 12pm Monday – Thursday in order to be delivered the following day.

Saturday Delivery

Orders must be received by 12pm Friday in order to be delivered the following day.

Delivery Information (UK)

All orders will be dispatched using Royal Mail Second Class, First Class or Special Delivery for Next Day orders, or Mutts & Hounds' chosen courier service for larger orders including dog pillow beds and large, XL donut beds, usually within 1-2 working days. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. Please allow 3-5 working days for free delivery.

If any items are not in stock, we will email you with an estimated delivery date when you place the order.

Some parcels will require a signature on arrival, therefore when ordering you must provide a delivery address at which someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

European Shipping

Standard economy service for small parcels: £10

Larger tracked parcels:
This varies on where you are in Europe. Please proceed to checkout to see various postal services and rates.

International Shipping

Standard International Delivery
Small Parcel £20.00

Please allow up to 2 weeks for delivery.

For large parcels (Beds, Cushions, Carriers, Blankets) These prices vary. Please proceed to checkout to see final price of delivery.


For any queries regarding the delivery of your order please contact us:
01249 782281