Delivery Information

Postage & Packaging Charges (UK)

FREE UK Delivery
Spend £150.00 in one transaction and receive free delivery!
3-5 working days

Standard Delivery
3-5 working days

First Class Delivery
1-3 working days

Next Day Delivery
Orders must be received by 12pm Monday – Thursday in order to be delivered the following day.

Saturday Delivery
Orders must be received by 12pm Friday in order to be delivered the following day.

Delivery Information (UK)

All orders will be dispatched using Royal Mail Second Class, First Class or Mutts & Hounds chosen courier service for larger orders including dog pillow beds and large, XL donut beds, usually within 1-2 working days. Please note that goods will not be dispatched on weekends, bank holidays or any other public holiday. Please allow 3-5 working days for free delivery.

If any items are not in stock, we will email you with an estimated delivery date when you place the order.

Some parcels will require a signature on arrival, therefore when ordering you must provide a delivery address at which someone will be present. In the event that no one is available to sign for the goods and a signature is required, the carrier will leave notification of their delivery attempt with the necessary redelivery information.

International Delivery Information:

If you order products for delivery to one of the International Delivery Destinations (including Europe), your order may potentially be subject to import duties and taxes which are applied when the delivery reaches that destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount.

European Shipping

Standard economy service for small parcels: £10

Larger tracked parcels:
This varies on where you are in Europe. Please proceed to checkout to see various postal services and rates.

International Shipping

Standard International Delivery
Small Parcel £20.00

Please allow up to 2 weeks for delivery.

For large parcels (Beds, Cushions, Carriers, Blankets) These prices vary. Please proceed to checkout to see final price of delivery.


For any queries regarding the delivery of your order please contact us:
0345 646 1221