FAQ's

We have created a list of our most frequently asked questions from our lovely customers and provided you with our answers, to assist you quickly with any queries you may have!

I am not sure what size collar / harness / coat to get for my dog, what size would you recommend?

To get the best fitting product for your dog, firstly you will need to get the correct measurements. Then you will be able to compare these to our size measurements (located on our product pages). It is important to do this to ensure the product fits well and is comfortable for your dog, so please take the time to do this before making your purchase.

We do have breed guidelines on some our products, but this is just as a rough guide and may not be right for your dog, as all dogs are different even within the same breeds!

Measure your dog size guide

Neck: Measure right around the neck, allowing enough room to slide 2 fingers in for comfort.

Length: Measure from the base of the neck (where the collar would sit) to the base of the tail along the dog's backbone.

Chest: Measure right around the body around the deepest part of your dog's chest, usually just behind the dog's front legs.

Tip: If you do not have a suitable tape measure, use a piece of string (or similar) and measure this against a measuring tape/ruler.

 

Can I return my order for an exchange/refund?

Yes you can. Please visit our refund policy page here for more information

 

Do you ship internationally?

Yes we do. Shipping rates and options are calculated at the checkout, based on the dimensions and weight of your shipment and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

I live in Europe, will I need to pay import taxes to receive my parcel?

If you order products for delivery to one of the International Delivery Destinations (including Europe), your order may potentially be subject to import duties and taxes which are applied when the delivery reaches that destination.

You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. If the goods are refused or returned to us for any reason, any shipping charges incurred are the responsibility of the customer and these will be deducted from your refund. Please note that refunds can take up to 14 days from us receiving your return.

Do any of your coats have a D-ring to attach a lead to?

Unfortunately we do not have a D-ring on our dog coats, as they have been designed for your dog to keep warm and dry and not as a supportive garment, that a lead can connect to, like our harnesses.

We don’t put buttonholes in them as all dogs are different sizes, therefore it would need to be in different places for different dogs. Due to this we cannot offer this service. It can be worn with a collar and lead, or if that is not suitable for your dog, some of our customers will put a harness on top of the coat or find a seamstress to sew a buttonhole in the correct place for your dog’s harness loop to go through.

What style dog bed should I get for my dog?

We have various styles of dog beds. Our Pillow and Cushion Beds are a rectangle shape and great for dogs who like to stretch and sprawl out while they sleep. The cover on our Pillow Beds are removable for easy washing and replacement covers can be purchased.

Our Donut Bed is a circular shape with cushion sides and is great for dogs who like to curl up.

Our Boxy/Oval Nest Bed has high sides and a removable inner cushion, which is great to remove and pop in the wash for a quick refresh.

We would also recommend measuring your dog's approx length whilst she/he is lying down and compare this to our bed sizes to see roughly which bed might be suitable.

Can I be notified if a product comes back into stock?
You will see a 'Notify Me' button on the product page when the item is out of stock. If you add your email then we will let you know when this product is available to buy.

How can I find out when new products are launched?

If sign up to our newsletter, you will be first to know when new products are released and of any sales/offers we are running. As a new subscriber, when you sign up you will receive an introductory discount code for 15% off your order. If you're on social media, make sure to give us a follow and please share any photos of your dog using our products - we'd love to see them!

I have an issue with my order, who can I contact?
Our customer service team are always on hand to help with any queries, so if you have a problem, please let us know and we will do our best to solve the issue.

For any other queries please contact us on 0345 646 1221 or email us on mail@muttsandhounds.co.uk